Patients and customers who do not speak German should also feel secure in your hands!
Fit for English
Improve your vocabulary, sentence structure and grammar.
An intensive language training seminar.
Pep up your Business English – Superlearning
Everything that you need for the business world: fast and efficient
Telephone training seminar
(A one day seminar from 9:30 am to 4:00 pm)
Topics to be covered:
- How to answer the phone with a positive attitude
- Hearing, listening and active listening, how to give effective answers
- Telephoning in English
- Coaching of the necessary idioms and phrases needed while on the phone.
- Recognizing problems and finding solutions
- Making appointments and rescheduling appointments
- Making clear and concise suggestions
- Expressing instructions clearly and diplomatically
- Role-plays and case studies based on real life job situations
Letters, faxes, emails and everything else! By learning a few good idioms, writing letters will be easier than ever. When do I write “yours sincerely” or “faithfully” or “truly”? This and more. We will deal with writing reminders, writing and answering complaints, ordering and much more.
Writing reports in English made easy.
Holiday English – Superlearning
Everything that you will need for a relaxing holiday
Part One: at the airport
You will learn all of the important phrases that you need to use at the airport. We will also practice role-plays in various situations on the plane as well as the terms that you will need to pass through customs, etc. at your destination airport.
Food and Restaurant:
You will learn everything that has to do with eating, cooking and ordering.
At the Hotel:
We will practice the vocabulary you need at a hotel and through role-plays make the language come alive. You will learn everything from reserving the right room for your stay up to eventual complaints that you might have to make and how to resolve them.