Human resources support

Applicant Aptitude Analysis for Decision Makers in the Area of Human Resources

Can you be certain in the course of an interview that the applicant really does have the language abilities that they need for the job? Every company today requires that their applicants have a sound knowledge of the language. But in reality, just how good is good and can you assess the applicant correctly?

We can help you assess your applicants as to their language proficiency so that you can be sure that he/she is the right one for you.

Background

Would you send someone to an important meeting who has just learned English at school? Especially if their success depends on their ability to communicate on a professional level? Of course not! The ability to negotiate in good business English is the key to your success in the international English-speaking business world and more important now than ever!

Do You Feel Comfortable Negotiating in English or Just Fluent?

In order to feel comfortable in a language does not depend on how well you know the grammar or your vocabulary. It depends more on how you feel when speaking or using the language. The way that you express yourself is decisive! Experience has shown that the ability to successfully carry out negotiation talks is based on specific personal characteristics which are very often difficult to obtain, if at all trainable.
The ability to dominate both the spoken and written language is often underestimated. An employee who perhaps is not able to carry out negotiations properly in the English language can still be very useful in written correspondence, on the telephone and in meetings or even in giving clear, precise and professional presentations.

For this reason we deliberately separate the aptitude to negotiate and the ability to dominate the written and spoken English language. In this way we can help you not only to get a foothold in the
English-speaking business world but to also take a decisive step forward in it – and that means everywhere from the back office to management level.

The Path to Success

Your success abroad does not always begin with a professional and convincing sales representative. It is often the way that you present yourself on your internet homepage, your advertising and your back office customer service that plays a role (often underestimated as well) in how the English-speaking world views your company. All of these tasks should be appointed to employees that you trust to do a good job and on whom you can rely entirely. Even if your business is running smoothly, and the daily contact with customers has been taken over by your clerical staff: can you be 100% certain that your staff possesses the necessary language sensitivity, not to mention the necessary awareness of cultural differences to deal with these customers properly and in a professional manner?

For this reason we also test the basics of the English language: the intonation, the pronunciation and the body language of the speaker. In our tuition we make the participants aware of the differences in mentality when dealing with English-speaking business partners and train them in the particularities of the language.

Our Consultants are Native Speakers …

…and have not only long years of experience in the different areas of business but also something that can be even more decisive: they have the capacity and cultural empathy to evaluate your employees based on compatibility and aptitude.

Applicant Aptitude Analysis for Decision Makers in the Area of Human Resources

The first step is to make an analysis of your specific needs. Based on a questionnaire, that has been put together to make an exact analysis of what your particular employees need to do in the language, we will create a course specifically tailored made for them. Whether they need a customer service oriented course, technical, product-based or plainly creative, we will conduct the aptitude survey in the English language and then based on the results, construct a course that is specifically designed to meet the needs of your employee’s area of specialization.

Departmental Specific Areas:

• Marketing/Advertising
• Sales/Distribution
• Customer Acquisition
• Field Representatives
• Back-Office Staff
• Import/Export
• Contract Processing
• Accounting

Participants will be tested on aptitude so that you can be sure that you have decided on the right person for the job. In this way you can avoid nasty surprises, a long training period and embarrassing mistakes in everything from advertising to customer acquisition to the future handling of customer accounts and services.

All courses also available online!