Enhance the quality of communication and of communication skills of your company and that of your staff.
Optimisation of Controlling Processes · Competent Handling of Difficult Telephone Calls
The Telephone as Multiplication Tool
Friendly telephoning with a personal but nonetheless professional touch. Your Customer can become a valuable advertising medium. Raise your NPS and CS scores.
Fit for International Visitors
Cultural coaching â€“ what to consider, i.e.: optimal seating arrangement, the right catering, appropriate body language and distance. Fitting Small talk topics and appropriate language as well as the correct dress code. The most important doâ€™s and donâ€™ts.
Compliance and Diversity
Linguistic competence, fitting to culture, demography, hierarchy, ethics and gender.
Presentations (in the English and in the German Language)
Giving effective, interesting and well-structured presentations in the foreign language