Communication

Enhance the quality of communication and of communication skills of your company and that of your staff.

Optimisation of Controlling Processes · Competent Handling of Difficult Telephone Calls

The Telephone as Multiplication Tool
Friendly telephoning with a personal but nonetheless professional touch. Your Customer can become a valuable advertising medium. Raise your NPS and CS scores.

Fit for International Visitors
Cultural coaching and what to consider, i.e.: optimal seating arrangement, the right catering, appropriate body language and distance. Fitting Small talk topics and appropriate language as well as the correct dress code. The most important do‘s and don‘ts.

Compliance and Diversity
Linguistic competence, fitting to culture, demography, hierarchy, ethics and gender.

Presentations (in the English and in the German Language)
Giving effective, interesting and well-structured presentations in the foreign language

All courses also available online!