{"id":3120,"date":"2019-02-25T22:31:20","date_gmt":"2019-02-25T21:31:20","guid":{"rendered":"https:\/\/whisell.de\/portfolio-item\/conflict-management-handling-difficult-situations\/"},"modified":"2022-06-22T10:09:35","modified_gmt":"2022-06-22T08:09:35","slug":"conflict-management-handling-difficult-situations","status":"publish","type":"portfolio","link":"https:\/\/whisell.de\/en\/portfolio-item\/conflict-management-handling-difficult-situations\/","title":{"rendered":"Conflict Management \u2013 handling difficult situations"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-2b281a56d1658dd9ed1e68c40bd28cd7\">\n#top .flex_column.av-av_one_full-2b281a56d1658dd9ed1e68c40bd28cd7{\nmargin-top:-20px;\nmargin-bottom:-50px;\n}\n.flex_column.av-av_one_full-2b281a56d1658dd9ed1e68c40bd28cd7{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 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el_after_av_one_fifth  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-top av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-2de302bf1aa3cf4c9157dbe6f50ac7eb'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3><span style=\"color: #9b2416;\">Conflict Management \u2013 handling difficult situations<\/span><\/h3>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-373523e22f0366b13a549278f1ad345e\">\n#top .hr.hr-invisible.av-av_hr-373523e22f0366b13a549278f1ad345e{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-av_hr-373523e22f0366b13a549278f1ad345e hr-invisible  avia-builder-el-9  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-av_textblock-2de302bf1aa3cf4c9157dbe6f50ac7eb'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Your Coach:\u00a0<b>Marie-Jos\u00e9e Whisell van Deventer<\/b><br \/>\nBA Hons<\/p>\n<p><em>Coach for Business Communication and personal development. M.-J. Whisell van Deventer has been coaching skilled and executive employees as well as top management of reputable companies for many years, achieving highest levels of success in learning.<\/em><\/p>\n<p>Consciously or unconsciously, in everyday life you are confronted, either actively or passively in potential conflict situations. Conflicts can arise for an array of reasons including hierarchical, cultural, ethic, demographic and many other differences. Solving conflicts sovereignly involves looking closely at the behavior patterns of others as much as your own. Do not forget that eventual weak spots are only weak spots as long as they are not discovered, realized and unexplained.<\/p>\n<h5><span style=\"color: #9b2416;\"><b>Topics covered:<\/b><\/span><\/h5>\n<ul>\n<li>Learn to deal with situations in a professional, effective, diplomatic and confident manner.<\/li>\n<li>Hearing, listening and active listening, giving effective answers as well as clear and concise instructions where necessary.<\/li>\n<li>Conflict Management.<\/li>\n<li>Methods of how to relieve oneself of feelings of stress in tense situations.<\/li>\n<li>Coaching useful idiomatic phrases: making offers, trouble-shooting, making suggestions, giving directions, being polite and diplomatic, and being both friendly and direct at the same time.<\/li>\n<li>Role-plays based on everyday situations at work.<\/li>\n<li>Realising and recognizing one&#8217;s own behavioural patterns in conflict situations.<\/li>\n<li>Strategies on how to manage conflict situations professionally.<\/li>\n<\/ul>\n<h5><span style=\"color: #9b2416;\"><b>Aims of the seminar:<\/b><\/span><\/h5>\n<p>It is the target of this seminar to learn how to communicate more effectively, efficiently and in an energy saving manner, when communication gets difficult. In situations where your counterpart gets irate and frustrated: how can I handle such a situations effectively and even turn it or utilize to my own benefit?<\/p>\n<p><strong>Length of seminar:<\/strong> 1 day<br \/>\n<strong>Price:<\/strong> 350,- \u20ac \/ person plus VAT (presently 19 %)<br \/>\n<strong>Place for seminar:<\/strong> Mannheim\/Viernheim<\/p>\n<p>You are also welcome to book this seminar as an in-house seminar for your company.<br \/>\nFeel free to contact us to make you a special offer.<\/p>\n<p><strong>Here you can book the seminar.<\/strong><\/p>\n<div  class='avia-button-wrap av-av_button-21317cf2db676ba1355aba570b9a14c0-wrap avia-button-left  avia-builder-el-11  avia-builder-el-no-sibling '><a href='https:\/\/whisell.de\/en\/portfolio-item\/online-registration\/'  class='avia-button av-av_button-21317cf2db676ba1355aba570b9a14c0 avia-icon_select-no avia-size-small avia-position-left avia-color-dark'  ><span class='avia_iconbox_title' >Booking<\/span><\/a><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-ba0319edf04fd62ab826e21dc9605d56\">\n#top .hr.hr-invisible.av-av_hr-ba0319edf04fd62ab826e21dc9605d56{\nheight:35px;\n}\n<\/style>\n<div  class='hr av-av_hr-ba0319edf04fd62ab826e21dc9605d56 hr-invisible  avia-builder-el-12  el_after_av_textblock  el_before_av_button '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='avia-button-wrap av-av_button-5c78411d62495ef1cf14e1bba802f396-wrap avia-button-left  avia-builder-el-13  el_after_av_hr  avia-builder-el-last '><a href='https:\/\/whisell.de\/en\/open-seminars\/'  class='avia-button av-av_button-5c78411d62495ef1cf14e1bba802f396 avia-icon_select-yes-left-icon avia-size-small avia-position-left avia-color-dark'  ><span class='avia_button_icon avia_button_icon_left' aria-hidden='true' data-av_icon='\ue888' data-av_iconfont='entypo-fontello'><\/span><span class='avia_iconbox_title' >Back to open seminars<\/span><\/a><\/div><\/p><\/div><\/div><!--close column table wrapper. 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